1. Definitions
- Platform: Tempo Privé Jets, marketplace that connects Operators with Passengers.
- Operator: Individual or legal entity with valid AFAC permit, AOC and Blanket Permit.
- Passenger/Member: Person with an active membership who books seats.
- Shared Flight: Charter with individual seats (Art. 8-I LAC Regulations).
- Positioning Flight: Empty-leg transfer. 40-60% discount.
2. Nature of the Service
Tempo Privé Jets IS NOT an air operator. We are a marketplace that connects authorized Operators with Passengers. The transport contract is between the Operator and the Passenger. The Platform acts exclusively as an intermediary and assumes no responsibility for the execution of the flight.
3. Memberships
| Tier | Price | Commission | Benefits |
|---|---|---|---|
| Explorer | $10/mo launch · Annual $480 → $360 ($120 first year) | 20% | Marketplace access · View and book seats |
| Pro | $1,500 USD/yr | 12% (40% discount) | Priority access · Flexible cancellation 48h · 24/7 Support |
| Elite | $2,500 USD/yr | 5% (75% discount) | Priority 24/7 support · Cancellation 24h · Absolute route priority |
Memberships are non-refundable once activated.
4. Payment Flow
- The Passenger pays a deposit per seat at the time of booking. The amount is set by the Operator and must be greater than the Platform commission.
- The Platform retains its commission from the deposit. The commission is calculated on the total seat cost (20% base, reducible by membership).
- The Passenger pays the remaining balance to the Operator (total cost − deposit) as agreed directly between both parties.
- Once the flight is completed, the Platform releases the remaining deposit (deposit − commission) to the Operator within a maximum of 7 to 10 business days.
Example: $50,000 MXN seat with $15,000 MXN deposit and Explorer membership (20% commission).
Commission: $10,000 MXN (20% of $50,000) → retained from deposit.
Remaining: $5,000 MXN → released to Operator 7-10 business days after the flight.
Balance: $35,000 MXN → paid by Passenger directly to Operator.
5. Cancellations — "The house never loses"
5.1 Cancellation by the Passenger
| Timeframe | Penalty |
|---|---|
| +7 days before flight | 25% of deposit (credit) |
| 3-7 days | 50% of deposit (credit) |
| 48-72 hours | 75% of deposit (credit) |
| Less than 48 hours | 100% — non-refundable |
| No-show | 100% — non-refundable |
Shared flights with seats already sold to third parties: cancellation = 100% of the total cost.
All refunds are in credit, not cash. Credits expire after 12 months.
5.2 Cancellation by the Operator
- If the Operator cancels (causes under their control): they must offer a Recovery Flight within 4 hours maximum.
- Without Recovery Flight: 100% refund to Passenger, paid by the Operator.
- The Platform charges its full commission in all cases.
- Three cancellations in 90 days = temporary Operator suspension.
5.3 Force Majeure
Weather, airspace closures, natural disasters, wars, pandemics: 100% credit to Passenger (never cash). No liability for the Platform or Operator. The Platform retains its commission.
5.4 Passenger No-Show — Deposit Policy
To book a seat, the Passenger pays a deposit of 30% of the total cost (operator price + membership surcharge). In case of no-show — when the Passenger does not show up for the flight without having cancelled according to section 5.1 — the deposit is non-refundable and is distributed between the Platform and the Operator according to the following table:
| Passenger's Membership | Surcharge | Platform | Operator |
|---|---|---|---|
| Explorer | 20% | 10% | 90% |
| Pro | 12% | 6% | 94% |
| Elite | 5% | 2.5% | 97.5% |
Fair intermediary principle: The Platform REDUCES its percentage on no-shows so that the Operator is the least affected party. The better the Passenger membership, the higher the percentage the Operator receives. The divisor that determines this distribution is configurable by the administration (default: surcharge ÷ 2). The applicable surcharge is the one in effect at the time of booking.
6. Liability
The Platform is not responsible for cancellations, delays, aircraft conditions, damages, injuries, lost luggage, or any incident arising from the flight. The Operator is solely responsible for air transport service. The Passenger releases the Platform from any claims.
7. Anti-Abuse
- Chargebacks prohibited. Disputes are resolved with the Platform. Initiating a chargeback = immediate cancellation.
- Resale prohibited of seats. Immediate cancellation without refund.
- Two no-shows in 6 months = 90-day membership suspension.
8. Applicable Law
These Terms are governed by the laws of the United Mexican States. Disputes: courts of Mexico City. International Mexico-USA flights: Montreal Convention 1999 applies.
9. Contact
For any questions regarding these Terms: legal@tempoprive.com